Refund policy

Thank you for choosing Dir as your preferred clothing brand. We take great pride in providing high-quality products and exceptional customer service. Before making a purchase, we kindly request that you carefully read and understand our "No Refund Policy" outlined below.

  1. Refund Exclusion: a. We do not offer refunds on any purchased items, except in cases of product defects or errors made by Dir. We do not accept returns or provide refunds for any sale, clearance, or discounted items. Any type of defects that is caused by third party's such as the shipping carrier, Dir is not responsible or liable for the damages. 

  2. Defective Products: a. In the unlikely event that you receive a defective product, please notify us within seven (7) days of receiving your order by contacting our customer support team at [dir4creatives@gmail.com]. b. To be eligible for a refund or exchange due to a defect, you must provide clear photographic evidence of the defect. c. Our customer support team will review your case and, if deemed valid, provide you with instructions for returning the defective product.

  3. Shipping Errors: a. If you receive the wrong item or an item that does not match your order, please contact our customer support team within seven (7) days of receiving your order. b. To resolve shipping errors, we may require you to provide photographic evidence of the incorrectly shipped item. c. Once the error is verified, we will provide instructions for returning the incorrect item and arranging a replacement or refund.

  4. Non-Returnable Items: a. For reasons of hygiene and safety, certain items are non-returnable and non-refundable. These include, but are not limited to, undergarments, swimwear, and pierced jewelry, unless there is a manufacturing defect. b. Additionally, custom-made or personalized items cannot be returned or refunded unless they are defective or damaged upon arrival.

  5. Conditions for Returns and Exchanges: a. If you are eligible for a return or exchange based on a product defect or shipping error, the item must be unused, unwashed, and in its original condition with all tags and labels intact. b. Dir reserves the right to refuse a return or exchange if the item shows signs of use, damage, or alteration.

  6. Processing Time and Refund Method: a. Once we receive the returned item and verify its eligibility, we will process your refund or exchange within 7 business days. b. Refunds will be issued in the original form of payment used for the purchase.

By making a purchase from Dir, you acknowledge and agree to abide by the terms of our No Refund Policy. We encourage you to review your order carefully before completing your purchase.

If you have any further questions or require clarification, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.

Thank you for your understanding and for choosing Dir.

Sincerely,

Dir Team

dirofficalclothes@gmail.com